Who Should Attend?
This course is suitable for any front line staff dealing with customers within their job role.
Duration
1 Day
Location
Ipswich / Essex / In-house Availability
Certifications
Provided on completion
Course PDF
View course details as PDFCourse Aims and Objectives
The purpose of this course is for delegates to gain the understanding, skills and confidence to deal with customers effectively and professionally.
By the end of the course delegates will be able to:
- Implement ideas and techniques to handle all customer situations in a positive way
- Deliver greater customer satisfaction and increase customer loyalty
- Understand the importance of professional communication and behaviour
- Devise a plan of work that can be implemented into their job role
Course Outline
- Course Introduction
- The Importance of Good Customer Care
- Professional Behaviour
- Positive Communication
- Telephone Techniques
- Dealing with Complaints
- Effective Follow Up
- Action Plan
