Who Should Attend?
This course is suitable for anyone working in an administrator role or within an administration or office environment.
Duration
1 Day
Location
Ipswich / Essex / In-house Availability
Certifications
Provided on completion
Course PDF
View course details as PDFCourse Aims and Objectives
The purpose of this course is to help delegates develop the basic skills needed to be a more effective administrator.
By the end of the course delegates will be able to:
- Understand the key attributes of a good administrator
- Plan, prioritise and manage their time more effectively
- Understand the importance of communication and a polite telephone manner
- Devise a plan of work that can be implemented into their job role
Course Outline
- Course Introduction
- Delegate Role
- Planning
- Managing Time Effectively
- Managing Multiple Tasks
- Prioritising Tasks
- Business Correspondence
- Attention to Detail
- Effective Communication
- Telephone Skills
- Action Plan
