Who Should Attend?
This course is suitable for anyone reviewing an individual’s performance or who carries out appraisals within their team.
Duration
1 Day
Location
Ipswich / Essex / In-house Availability
Certifications
Provided on completion
Course PDF
View course details as PDFCourse Aims and Objectives
The purpose of this course is to look at the different approaches and techniques in holding a successful performance review in a productive and positive manner.
By the end of this course delegates will be able to:
- Feel confident in reviewing individual performance
- Identify training needs
- Maintain structure and deal with difficult situations
- Set realistic objectives
- Understand the importance of documenting all important information
- Devise a plan of work that can be implemented into their job role
Course Outline
- Introduction
- Benefits of Performance Reviews
- Preparing for a Review
- Listening, Questioning and Summarising
- Dealing with Conflict
- Dealing with Difficult People and Avoiding Pitfalls
- Giving Constructive Feedback
- Maintaining Structure
- Setting Objectives
- Appraisal Documentation
- Action Plan
