Who Should Attend?
This course is suitable for anyone working in a credit control role and is responsible for maintaining consistent cash flow within a company.
Duration
1 Day
Location
Ipswich / Essex / In-house Availability
Certifications
Provided on completion
Course PDF
View course details as PDFCourse Aims and Objectives
The purpose of this course is to help delegates understand the basics of company finances, assessing the risk, debt collection and reducing bad debt.
By the end of the course delegates will be able to:
- Implement different techniques and questioning skills when dealing with finance
- Deal with situations in a confident manner
- Overcome confrontation more effectively
- Understand the legalities of bad debt
- Devise a plan of work that can be implemented into their job role
Course Outline
- Course Introduction
- The Credit Control Process
- Credit Checking and Assessing the Risk
- Questioning Techniques
- Confidence and Assertiveness
- Common Difficulties
- Negotiating Skills
- Legal Procedures
- Action Plan
