Who Should Attend?
This course is suitable for any existing managers who wish to learn, revise and develop. It will help them to improve every aspect of their management style by giving them the complete skills needed to achieve results.
Duration
2 Days
Location
Ipswich / Essex / In-house Availability
Certifications
Provided on completion
Course PDF
View course details as PDFCourse Aims and Objectives
The purpose of this course is to provide a good understanding of the principles of management and the skills required for effectively managing staff performance. It looks in-depth at key managerial skills such as self-management, team development, coaching and performance management.
By the end of the course delegates will be able to:
- Identify different management styles
- Set and measure objectives
- Implement different coaching methods and provide constructive feedback
- Conduct effective appraisals and analyse training and development needs
- Manage performance in a more effective way
- Deal with poor performance and manage conflict within the team
- Devise a plan of work that can be implemented into their job role
Course Outline
- Course Introduction
- The Key Principles of an Effective Manager
- Management Styles
- M.A.R.T Objectives
- Setting objectives
- Measuring objectives
- Coaching
- What, why, who?
- Difference between training and coaching
- Effective feedback
- Performance Management
- Performance improvement
- Development and training
- Managing behaviour
- Appraisals and Reviews
- Managing Poor Performance
- Diagnosing
- Performance counselling
- Managing Conflict
- Recruiting and Interviewing
- Action Plan
