Sales & Persuasion

Allstar Training working in partnership with Switch Direction


This one-day session will help individuals focus on the importance of sales through customer service with a focus on:

  • Striking conversations with confidence
  • Cross sell products enabling individuals to recommend products naturally
  • Encouraging return custom


  • What’s sales?
  • Definition of Sales
  • Attitude to Sales
  • The Science of Persuasion
  • Strategy
  • Features and Benefits
  • The G.I.F.T.S. theory
  • Sales Activities
  • Active Listening Skills
  • Improving your Approach
  • Applying your learning to work


1 Day

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