PA & Executive Assistant Skills

Who should attend?

This course is suitable for anyone in a personal assistant type role or anyone with responsibility for keeping those around them organised, on track and on time.

Course Aims & Objectives

The purpose of this course is to learn how to run a professional diary or office and stay in control, no matter how hectic the day gets.

By the end of the course delegates will be able to:

  • Organise and manage theirs and others time effectively
  • Deal with difficult people and handle negative situations
  • Use different techniques for better listening
  • Understand the importance of their professional presence
  • Devise a plan of work that can be implemented into their job role

Course Outline

  • Course Introduction
  • What’s Expected
  • Communication and Assertiveness
  • Managing Pressures
  • Organisation and Time Management
  • Writing Clear and Concise Notes and Minutes
  • Clear Objectives
  • Professional Presence
  • Action Plan


Certificates of attendance will be awarded to delegates upon completion of the course.


1 Day


We can offer courses on company premises for a maximum of 12 delegates or upcoming open courses in your local area.

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