Negotiating Skills

Who should attend?

This course is suitable for individuals who need to negotiate with others in order to achieve results and who want to build confidence and gain a precise, structured approach to negotiation.

Course Aims & Objectives

The purpose of this course is to teach the basics of negotiations, how to establish negotiation requirements, research the other party, determine concessions, formulate a plan for agreement, and determine the logistics of a negotiation.

By the end of the course delegates will be able to:

  • Identify different negotiation styles
  • Conduct a successful negotiation and facilitate communication
  • Deal with questions and provide appropriate responses
  • Devise a plan of work that can be implemented into their job role

Course Outline

  • Course Introduction
  • What is Negotiation?
  • Types of Negotiators
  • Problems with Positional Bargaining
  • The Successful Negotiator
  • Negotiation Essentials
  • Inventing Options for Mutual Gain
  • Negotiating Challenges
  • Dealing with Negative Emotions
  • Action Plan


Certificates of attendance will be awarded to delegates upon completion of the course.


1 Day


We can offer courses on company premises for a maximum of 12 delegates or upcoming open courses in your local area.

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