Administration Skills

Who should attend?

This course is suitable for anyone working in an administrator role or within an administration or office environment.

Course Aims & Objectives

The purpose of this course is to help delegates develop the basic skills needed to be a more effective administrator.

By the end of the course delegates will be able to:

  • Understand the key attributes of a good administrator
  • Plan, prioritise and manage their time more effectively
  • Understand the importance of communication and a polite telephone manner
  • Devise a plan of work that can be implemented into their job role

Course Outline

  • Course Introduction
  • Delegate Role
  • Planning
  • Managing Time Effectively
  • Managing Multiple Tasks
  • Prioritising Tasks
  • Business Correspondence
  • Attention to Detail
  • Effective Communication
  • Telephone Skills
  • Action Plan


Certificates of attendance will be awarded to delegates upon completion of the course.


1 Day


We can offer courses on company premises for a maximum of 12 delegates or upcoming open courses in your local area.

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